The Netaxis Fusion portal for Cisco BroadWorks represents a significant leap forward in service management for both telecom engineers and end users. This innovative solution addresses the challenges posed by the impending shutdown of the Cisco Loki platform while introducing a host of new features and improvements. Currently a number of leading operators globally are using the Netaxis Service Portal.
Table of Contents
Streamlined operations for telecom engineers
Centralized management
The Netaxis Fusion portal offers a centralized system that eliminates the need to navigate multiple portals for provisioning and configuration. This consolidation significantly enhances operational efficiency, allowing engineers to manage all aspects of the BroadWorks platform from a single interface.
Advanced integration
Netaxis Fusion serves as a powerful mediation layer between network elements like Cisco BroadWorks and northbound resources, including customer self-care portals, provisioning tools, and IT systems. This integration capability streamlines workflows and reduces the complexity of managing multiple systems.
Automated provisioning
The platform enables automated provisioning for both users and devices, significantly reducing manual effort and potential errors. This automation extends to complex tasks such as number porting, SIP trunk management, and lifecycle management.
Admin-friendly configuration
The Netaxis Fusion portal offers an intuitive wizard-based approach for self-service configurations. This streamlined process allows engineers to quickly set up and manage complex systems without extensive training. The wizard guides administrators through each step, ensuring all necessary components are properly configured, reducing errors and deployment time.
Advanced number management
The Fusion portal integrates sophisticated number management and number portability features directly into the self-care interface. This allows engineers to efficiently handle complex numbering tasks, including porting numbers from other providers, managing number inventories, and assigning numbers to users or services. This integration streamlines what is often a complex and time-consuming process, reducing the potential for errors and improving overall service delivery.
Enhanced security features
To complement BroadWorks’ Identity Provider, the Netaxis Fusion portal supports the implementation of two-factor authentication (2FA). This additional layer of security allows engineers to enforce stronger access controls, protecting sensitive system configurations and user data. The 2FA integration can be easily managed and deployed across the entire user base, significantly enhancing the overall security posture of the BroadWorks deployment.
Enhanced user experience
Intuitive interface
Netaxis Fusion boasts a user-friendly interface with a simple toggle between basic and advanced views. This design ensures that both novice and experienced users can navigate the system efficiently.
Multi-Language support
With support for multiple languages, including English, Dutch, and French, the portal caters to a diverse user base, improving accessibility and user satisfaction.
User-Friendly self-service
The Netaxis Fusion portal extends its intuitive wizard-based approach to end users, offering a straightforward path for managing their communication services. Users can easily navigate through service activations, feature configurations, and personal settings without requiring technical expertise. This self-service capability empowers users to take control of their communication tools while reducing the burden on IT support teams.
Advanced features at users fingertips
While the portal offers advanced number management features for administrators, it also provides users with relevant number-related self-service options. Users can easily manage their assigned numbers, set up call forwarding, and configure other number-related features directly through the portal. This level of control enhances user satisfaction and reduces the need for administrative intervention for routine tasks.
Enhanced security with user contro
The implementation of two-factor authentication not only benefits system security but also gives users more control over their account protection. Users can easily set up and manage their 2FA preferences through the portal, adding an extra layer of security to their accounts. This feature provides peace of mind for users handling sensitive communications and aligns with modern security best practices.
Advanced features for administrators
Customer admin empowerment
Customer administrators gain the ability to build their own users, administer systems, and manage license limits. This level of control enhances system administration and reduces dependency on service provider support.
Comprehensive user management
The portal offers advanced user management capabilities, including editing and removing users, creating limits, and device management. These features provide administrators with granular control over their BroadWorks deployment.
Reporting and analytics
Enhanced reporting at both user and group levels offers valuable insights, enabling data-driven decision-making and improved resource allocation.
Seamless migration and future-proofing
Migration simplification
Netaxis Fusion simplifies the complex process of migrating between different voice platforms, reducing the risk of errors and minimizing downtime. This is particularly crucial as service providers transition from legacy systems to more modern solutions.
Integration with next-gen solutions
The platform is designed to integrate with emerging technologies such as Webex Wholesale and Microsoft Teams, ensuring that service providers can offer cutting-edge communication solutions to their customers.
The Netaxis Fusion portal for Cisco BroadWorks represents a significant advancement in service management for telecom operators. By offering a centralized, user-friendly interface with advanced features and automation capabilities, it addresses the needs of both technical teams and end users. As the telecommunications landscape continues to evolve, solutions like Netaxis Fusion play a crucial role in helping service providers deliver superior communication experiences while optimizing their operational efficiency.
