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In today’s fast-evolving communication landscape, flexibility and innovation are crucial for both telcos and enterprises to thrive. Netaxis SRE platform (Session Routing Engine) exemplifies this versatility, empowering businesses to implement advanced voice routing use cases that meet diverse needs with precision and scalability.
From telecom operators to enterprise environments, SRE offers unmatched adaptability. Let’s explore some compelling use cases that highlight the platform’s potential.
SRE for Fixed-Mobile Convergence (FMC): Telco use case
FMC solutions are vital for operators aiming to integrate fixed and mobile telephony, particularly in B2B contexts. While commercial platforms exist, SRE empowers operators to deliver cost-conscious FMC solutions with high functionality.
Two standout use cases include:
- Multi-Ring Setup: When a number is dialed, both the fixed and mobile phones ring simultaneously, ensuring seamless communication.
- IMSI-Based App Access: Using SRE with an application server, end-users can manage settings like originating numbers or call redirections (fixed or mobile) via a dedicated app or webpage.
These capabilities make SRE a go-to solution for operators seeking to balance affordability and robust functionality in FMC offerings.
SRE for anti-phishing in financial services and other sectors: Enterprise use case
Phishing attacks are a growing concern, particularly for financial institutions. With SRE, financial institutions and operators can enable real-time call verification to safeguard customers against fraud. Here’s how it works:
- A team member from a financial institution calls a customer.
- The customer verifies the authenticity of the call by checking the originating number in their banking app, supported by an API call to the bank for live verification.
- Post-call verification is also possible for further security, allowing customers to confirm the number that called them.
This use case showcases SRE’s potential to bolster trust and security in sensitive communication environments.
SRE for delivery services: Telco / Enterprise use case
In the delivery sector, ensuring effective communication without compromising privacy is critical. SRE enables temporary number masking to facilitate smooth interactions between delivery personnel and recipients.
Key functionalities include:
- Assigning a temporary number visible to both parties for a defined period.
- Allowing return calls to the temporary number within the set timeframe.
- Placing the temporary number in quarantine after the period ends to prevent misuse and enable future reuse.
This solution addresses common challenges like unanswered calls due to private numbers, enhancing operational efficiency and customer satisfaction.
Unlock the potential of SRE
These are just a few of the countless scenarios where Netaxis SRE platform excels. Its carrier-grade reliability and widespread deployment among leading operators make it an indispensable tool for overcoming communication challenges.
Whether you’re a telecom operator looking to streamline services or an enterprise aiming to enhance customer interaction, the SRE platform is your key to unlocking new opportunities.
Contact Netaxis today to discover how the SRE platform can turn your challenges into solutions and drive innovation in your organization.
