Support
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Get instant answers to common questions or submit a request to our customer support team.
24/7 Customer care
Our friendly Customer Support team is ready to help 24/7 and in real-time.
Onsite support
Onsite help via our online ticket portal to solve any technical issue that could appear in your network.
Spare Part Stock
Complete replacement of your network with our advanced parts from stock.
Full Scale Lab
Network audit and testing to check its quality and adherence to plans.
Frequently Asked Questions
We've compiled a list of answers to common questions.
Netaxis provide Tier 1, Tier 2 and on-site technical support for telecommunications networks. We perform end customer site audits, specify solutions, document and implement those solutions and then run and monitor the network.
Tier 1:
- System administration
- System diagnostics
- Troubleshoot system defects
- System backup and restore
- RMA process
- Removal and replacement of field units
- Removal and replacement procedures for Equipment subassemblies
Tier 2:
- Resolution of all defects as escalated from Tier 1
- Deep analysis of complex issues
- Installation, configuration, and testing
- Maintenance of spares inventory
- Maintenance of lab environment containing Licensed Software
- Escalate qualified defects and the corresponding analysis to Tier 3 Vendor Support
Netaxis provides a spare parts service. We offer spares delivery and service restoration. Our team follows the RMA process according to the level of support purchased by a customer and replace the Netaxis supplied spares with the new ones provided by a vendor.
The best way to learn more about our services and solutions is to try them out. Reach us, and we’ll provide the demo version of our products to try them in action.